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The company shall also reserve the right to use the inactivity fees to fund responsible gambling endeavours. Administrative fees shall only be refundable on presentation of proof of a health impediment during such inactive period.
In order to adhere to applicable laws and our regulatory requirements, you must only use debit or credit cards and other payment methods that are valid and that lawfully belong to you.
We also prohibit any account funding from corporate cards or business accounts. In the event that we identify, or have reasonable grounds to believe, that a payment method does not belong to you, we will void any winnings arising from the relevant deposit s and we reserve the right to close your account.
In the case of deposits via credit and debit cards, you may be requested, in our reasonable discretion, to submit a copy of the front and back of the relevant credit card showing only the first six and last four digits on the front, and hiding the CVV2 number from the back.
We hold all customer funds separate from company funds in an accredited banking institution in line with gaming regulations, the bank has acknowledged that your funds are held solely for this purpose and:.
We are required by the British Gambling Commission to inform our customers about how their funds are protected in the case of insolvency.
Customer funds are held in bank accounts and with payment processors which are kept separate from our business accounts.
You should only deposit money into your account for the purposes of entering into a gambling transaction. In circumstances where we reasonably believe that you are depositing money without any intention to enter into a gambling transaction, we may investigate your account in accordance with these Terms and Conditions.
We reserve the right to decline a gambling transaction if your account is restricted in our reasonable discretion. All gambling transactions are entered into at your own discretion.
No interest is payable on account balances, irrespective of the amount held in your account. Accordingly, you should not in any way treat Dumarca as a financial institution.
No credit is permitted. It is your responsibility to maintain sufficient funds in your account, and to stake your funds accordingly.
Gambling transactions will not be confirmed if there are insufficient funds in your account. We reserve the right to void any stake which may be inadvertently placed or accepted if your account does not have sufficient funds to cover the whole of the stake.
As a betting operator, licenced by the British Gambling Commission, we have an obligation to know that the source of the funds that our customers use to play with us is legitimate.
Therefore, at times when certain limits and thresholds are reached it may become necessary for us to ask customers to provide evidence to confirm the source s of funds they use.
If we request information on your source of funds via email or a secure upload function, you must provide a response and the information within 28 days.
If you do not provide the requested information within the period given, we will proceed to restrict your account until the information has been provided and verified by us.
Dumarca may, acting reasonably, restrict or close any account where the response to such requests is not satisfactory. We may also pass on such information to any relevant authority if required to do so by applicable laws.
If Dumarca mistakenly credits your account with winnings that do not belong to you, whether due to a technical error, human error or otherwise, the incorrectly credited amount will remain the property of Dumarca.
If, prior to us becoming aware of the error, you have withdrawn funds that do not belong to you, without prejudice to any other remedy and action that may be available to us by law, the mistakenly paid amount will constitute a debt owed by you to Dumarca.
In the event of incorrect crediting, you should notify Dumarca immediately by email. Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign.
Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.
Please refer to specific Promotional Terms. Funds cannot be transferred from your account to the account of another User or vice versa.
You may withdraw any withdrawable funds from your account at any time. The right to withdraw these funds is subject to our regulatory obligations being fulfilled including source of funds and verification checks.
Unfortunately MasterCard does not currently provide this functionality. In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:.
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider.
For further information please see here. Users should be aware of the general conditions that apply to the use of an E-PRO E-voucher.
E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and E- wallet. E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet.
If you have any complaint regarding the Website or any of our services, you can email customer support on support verajohn. If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support verajohn.
Dumarca will review any queried or disputed transaction promptly. Any complaints should first be raised with our Customer Services team.
We acknowledge all emails received from our customers within 24 hours. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
We will endeavour to send a final response to all complaints within 8 weeks of receipt. If you remain unsatisfied, you may refer your claim for adjudication by our Alternative Dispute Resolution service ADR eCOGRA for a dispute resolution form please see ecogra.
Alternatively; if you reside within the EU; you can raise your complaint to the Online Dispute Resolution Online Dispute Resolution -ODR.
The ODR platform will aid in the resolution of your complaint by facilitating communications between parties. You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period.
You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services.
In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group. There may be a short delay in applying the self-exclusion to websites operated by other members of our Group.
Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
If you wish to self-exclude from those websites then please contact the relevant operator, or use GAMSTOP as set out in 6.
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca. Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the self-exclusion, you can do so by contacting Customer Support. For more information and to register with GAMSTOP, please visit www.
If you request to self-exclude using GAMSTOP, we will take reasonable steps to prevent you from gambling on all UK Dumarca websites as soon as possible.
UK residents only. Free Spins are valid only on Starburst and expire in 7 days. Excludes deposits made via Skrill, Entropay and Neteller.
Get the party started with 50 STARBURST FREE SPINS. One bonus offer per player. Bonus spins on selected games only and must be used within 72 hours.
Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. Terms apply. Hot: 65 downloads. Native app Mobile play.
No Screenshot available. Overall rating. Most Payments. Customer support. Restricted payments for International UK players cannot use credit cards to initiate payments at online casinos.
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The library is broad, there is a large developer presence and filtering options are many. What more would you ask for?
As with any casino, customer satisfaction is paramount. The platform gives you the option to receive assistance for any issues that may arise.
They include:. All these easily accessible on the homepage. For instance, if you need information about promo codes or free spins, coupon availability you can either talk or write to their friendly customer support team.
There is also a FAQ section that can answer a question that you may have. In order to genuinely serve players in the UK, any operator needs to have a license, which is valid, and issues by the UKGC.
These institutions are known for their strict standards of operation. As you know, gambling can turn into an addiction just like drugs and alcohol if not contained.
There is a free evaluation of determine your betting habits. In case there is a potential for problems you may set limits or self exclude yourself meaning your login is restricted for a certain period.
The website contains links to institutions that aid gambling addiction like Gamblers Anonymous and GameCare. A startling statistic indicates that underage teens who are already betting have a high probability of becoming gambling addicts in the future.
Should no one win the cash, the operator will pay the highest win of that given period either daily or monthly. Promotions and bonus code are plenty and frequently updated on a daily, weekly and monthly period.
You can get promo codes from the VJ shop. The loyalty program that included bonus code needs applause, as the rewards are not only restricted to bets placed.
Some key aspects that standout include the impressive gaming library and the simplicity of its website. The site is well structured with lots of options and filters.
There are lots of games for you to choose from various types of Blackjack, Poker to Roulette. The group managing the company has lots of initiatives that help the community and the environment.
It has proven its credibility being licensed by authorized insinuations guarantee fair play. Partnering with institution too that support responsible gaming is also a plus meaning that the company cares about your wellbeing.
This operator plenty to offer that if you wish to play, you are not going to be disappointed. This is a welcome to parents who have teenage that already are hooked.
Both seasoned and newbies can get to enjoy what the operator has to offer while on the platform. There is a capable and willing support team on hand for assistance at any time of day or night.
Your personal and information is well protected by encryption from prying eyes. Rest assured that your information is not going to be compromised.
You may either speak to someone on the phone, get interactive on chat or simply write an email. In this review, lots of aspects have been covered as regards to the operator.
The platform not that sleek but functional. The games are enjoyable and plenty too. If you are the kind of person who enjoys plenty of titles, then you are covered.
Its sister sites are great too but it stands out with the great service that they have to offer.